Returns & Exchanges

We want you to be completely satisfied with your GRAYL purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our streamlined process ensures your wardrobe update is effortless and risk-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging and securely attach the prepaid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we will track the journey back to our warehouse for you.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days.